Operations

Cable Location | Emergency Contact | Cable Release Procedure

Please be advised that Connected Coast is in the process of deploying ~3500km of marine fibre optic infrastructure along the BC coastline.

The impact of the project and the opportunities it will provide to communities it connects will be enormous. Access to reliable high-speed internet means that residents will be able to access online learning and health services, emergency notifications, news and participate in online discussions and sharing. It will also open new economic development opportunities for residents who will be able to work remotely and participate on e-commerce and online business development.

Cable Location

As-built cable location files in KMZ (Google Earth file format) are available.  Please fill out the form below to receive a copy and future file updates.

KMZ formatted files are importable into Nobeltec equipment, please refer to your user guide for instructions. Check back regularly for updates to these files.

The cable will also be registered on marine charts by Canadian Hydrographic Services (CHS) as well as listed on provincial tenure mapping.

All above zero tide buried or surface laid installations will also be registered with BC One Call, anyone seeking information about our terrestrial works and their proximity to planned or emergency civil works should contact BC One Call and follow the established “call before you dig” process and policies.

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Emergency Contact – Escalation Procedure

If you suspect you have interacted with the Connected Coast cable (fishing gear snag, anchor drag, etc…):

Non-Emergency: Please email details to marine@cwct.ca

Emergency: Please use the following escalation contact list in order provided:

1 – Wes Eisses, Senior Project Manager  |  250-687-0132

2- Bart Kuntz, VP of Outside Plant  |  250-624-1088

3- Ryan Ray, Director of Inside Plant  |  604-290-4286

Please be prepared to provide the following (in email or via phone):

  • Name of captain, vessel, and contact details
  • Time and date of incident
  • Lat/long of interaction
  • Description of incident (snagged but released, confirmed cut, etc…)

The Connected Coast network is monitored 24/7 and would detect cable damage resulting in signal loss or degradation, however incident descriptions from marine users would aid in repair and service restoration.


Cable Release Procedure(s)

If a cable is caught on your anchor and/or fishing gear; effort should be made to manually release the cable, without cutting it. The cable should be considered a critical telecommunication asset and all effort should be made to not damage the line.

Each scenario will be different, however at a high level, this can be accomplished by:

  1. Holding the vessel in a relatively stationary position;
  2. Lifting enough cable to the surface that it can be braced/secured on either side of the equipment snag point (via blocking, wedges, rigging, etc..);
  3. The cable is relatively lightweight and once the weight is removed by bracing the cable should be able to be manipulated off the snagged equipment;
  4. Once it is safe to do so, release the cable bracing, allowing the cable to sink back to the seabed;
  5. Report the incident as per the above process.

If, for any reason, the cable is unable to be brought to the surface the snagged equipment may need to be cut. Connected Coast does not have a gear replacement policy and will evaluate each occurrence on a case-by-case basis.

As the project develops we will revisit this process with further best practices, photos, etc… of the above steps.